Returns & Refunds

Our promise

We want you to be completely happy with your purchase. If something isn't right, you may return eligible items within 7 days of delivery.

Eligibility

• Items must be unused, in their original packaging, and in resalable condition.
• Proof of purchase (your order number or receipt) is required.
• For hygiene and safety reasons, certain items (e.g. opened ink/toner, food & pantry items) may not be eligible unless faulty.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and we'll arrange a replacement or refund at no cost to you.

Refunds

Once your return is received and inspected, approved refunds are processed to your original payment method, or as store credit. Cash on Delivery orders are refunded by bank transfer or store credit.

How to start a return

Contact us with your order number and the reason for the return, and our team will guide you through the next steps.